When Woodside introduced its new incident and crisis management response system, Kallip, the Australian oil and gas company turned to Orange Owl to help train 500+ of its employees to effectively use the system software.
Our challenge was to design and facilitate a learning program that would address key learning and project challenges, including:
- normal competency decline associated with infrequent system use
- employee change fatigue; and
- demonstrating return on investment
Curatr, an award-winning, online social learning platform was used to deliver a high quality, engaging online experience.
Curatr was complimented by face to face engagement with learners through weekly handover session and exercises, and just in time resources such as videos and a user guide. Key learning insights were enabled by Learning Locker, an award-winning learning analytics tool powered by xAPI.
Curatr’s inherent functionality gave employees the opportunity to be social, interacting with their peers and providing valuable feedback in near-real time. Facilitators were able to join the conversation, enabling the Kallip project team to maintain strong user engagement and immediately identify system bottlenecks and troubleshoot issues as they arose. We measured return on investment by correlating learning engagement in Curatr and real-time engagement in Kallip during crisis and incident response simulations. We found a positive correlation.
- 83% of employees were confident they would be able to use Kallip effectively during an incident
- 91% of learners said the learning program had helped them
“We have set a new standard of excellence for online training at Woodside.
It was positively received largely due to the high level of stakeholder engagement undertaken across the organisation, and to a strong focus on user experience.
Importantly, our employees are equipped to respond effectively in an emergency or crisis situation.”
Security and Emergency Management